Is This Supported?
Honest answers about features that aren’t available yet. — 8 articles
Is Service Sales (AMC, PM plans, service-sales quotes) available in the web app?
Not as a dedicated screen. There's currently no Service Sales section in the web workspace. AMC contracts and maintenance plans are managed as back-office/API processes, appear read-only to customers in the portal, and are produced as PDFs. The Service Sales Manager and Executive roles don't yet have their own screens.
Can customers pay invoices online through the portal?
Not yet. The portal shows what's outstanding and a "Payment coming soon" note, but there's no online payment. Customers pay their agency by their usual offline method, and the agency records it.
Can I issue a credit note?
Not in this version. Credit notes are planned for a future release. Today, the only in-app way to cancel a mistaken invoice is to void it — and only before it's been sent or paid.
Does BusinessOps360 do e-invoicing, e-way bills, or GST return filing?
No. BusinessOps360 calculates GST correctly on your quotes, orders, and invoices, but it does not generate e-invoices (IRN/QR), e-way bills, or file GST returns (GSTR). Those remain separate, out-of-system tasks.
Can I use other currencies or languages?
No. BusinessOps360 is India-focused: all amounts are in Indian rupees (₹) and the interface is in English only. There's no multi-currency or multi-language support.
Does BusinessOps360 send SMS notifications?
No. All one-time sign-in codes and notifications are delivered by email (and, for the customer mobile app, push notifications). There's no SMS anywhere in the product.
Does BusinessOps360 have a leads / inquiry pipeline?
No. The CRM Sales module starts at the quote. There's no lead or inquiry capture, qualification, or funnel stage before that.
Can I add or remove modules myself?
Not from inside the app. You choose your modules at signup. To change them afterwards, contact BusinessOps360 / your Kaara representative.