Break-Fix Service Request
Intake → SLA → Assign → Attend → Complete — 1 article
Logging a breakdown call and getting it fixed
take a breakdown call about a unit in the field, get an engineer to site inside the promised time, and record the fix.
Intake → SLA → Assign → Attend → Complete — 1 article
take a breakdown call about a unit in the field, get an engineer to site inside the promised time, and record the fix.