Why was I suddenly logged out of the customer portal?
What you'll do: Either your 8-hour session simply expired, or your agency has changed your access. If signing in again doesn't fix it, your access to that agency's portal may have been removed — contact the agency.
Common reasons
- Your session expired. Portal sessions last about 8 hours. Just sign in again with your email and a new code.
- Your access was revoked. If your agency removed your portal access, your next action is refused and you're returned to the login screen — often with no detailed explanation. Signing in won't restore access until the agency re-invites you.
- You switched to an agency you no longer have access to. If you're served by more than one agency and one revoked your link, switching to it shows: "That service portal is no longer available — access was revoked."
What to do
- Sign in again with your email and the emailed code.
- If you're bounced straight back out, contact your service agency and ask them to check (or restore) your portal access.