How do I move a job through its stages?
What you'll do: Open the job and use the buttons in the action bar at the bottom. They change as the job progresses: Start Travel → Reached Site → Start Work → … → Complete Job.
The action bar, stage by stage
Open a job and tap the action that matches where you are:
- Assigned → tap Start Travel when you set off.
- On the way → tap End Travel / Reached Site when you arrive.
- On site → tap Start Work to begin. This unlocks Hold, End Work, Complete Job, and a Request Cancellation link.
- In progress →
- Hold — a temporary pause when you're returning the same day (pick a reason: customer not available, asked to wait, site safety issue, or other).
- End Work — you're finishing today's visit but not the whole job (see Ending vs completing a visit).
- Complete Job — everything's done (see the same article).
- Request Cancellation — ask your coordinator to cancel the job (needs a reason, 10–500 characters).
- On hold → tap Resume to continue.
- Visit paused (you ended a visit to return later) → tap Start Travel again for the return visit.
- Awaiting parts → no action here; your coordinator confirms when parts arrive and the job comes back to you.
- Cancellation requested → you can tap Retract Cancellation Request while you wait for the coordinator's decision.
- Completed → tap View FSR (PDF) to see the sealed report.
If a tap is refused
If a job has already moved past a stage (for example a colleague or coordinator changed it), you'll get a short message and stay on the screen — just refresh and use the current action.