How do I raise a support ticket?
What you'll do: In the web workspace, open Help & Support, click New ticket, choose a topic, describe the issue, and submit. You can follow replies in the same place.
Who this is for
This is for agency staff (the people who use the BusinessOps360 web workspace). It's how you reach the BusinessOps360 / Kaara support team. (Customers of an agency don't use this — their channels are service requests and contacting their agency directly.)
Steps
- Open Help & Support from the navigation (it shows an unread badge when there's a reply).
- Click New ticket.
- Pick a topic (billing, bug, question, feature request, or other), write your message, and submit.
- Track the ticket and read replies under Help & Support; open a ticket to reply.
Ticket statuses
A ticket moves through Open, In progress, Waiting on you, and Resolved. "Waiting on you" means the support team needs something from you before they can continue.