How do I reset a user's password? (Tenant Admin)
What you'll do: In Users, open the user's row menu and choose to reset their password. A temporary password is generated and shown to you — and also emailed to the user as a backup. They'll be required to set their own password at next sign-in.
Steps
- Open Users.
- On the user's row, open the actions menu and choose the reset-password action.
- Confirm in the dialog:
- Click Generate temporary password.
- The temporary password is displayed with a Copy password button. Note:
- Give the temporary password to the user (or they can use the emailed copy). When they sign in with it, they're prompted to set their own password — see Using a temporary password.
Good to know
- Resetting a password signs the user out of any active sessions.
- The temporary password expires after a set time. If it lapses before they use it, reset it again.