Field Engineer — Mobile App
The field engineer’s mobile workflow, job stages, FSRs, and offline mode. — 7 articles
How do I sign in to the BO360 Field Service app?
Open the app, enter your Company ID (your workspace name, e.g. pulsetech) and your email, and tap continue. A 6-digit code is emailed to you — type it in to sign in. The app is only for field engineers.
How do I see and open my jobs?
Your jobs for today are on the Jobs tab. Tap a job to open it. Use the Schedule tab for the days around today and Alerts for notifications.
How do I move a job through its stages?
Open the job and use the buttons in the action bar at the bottom. They change as the job progresses: Start Travel → Reached Site → Start Work → … → Complete Job.
What's the difference between "End Work" and "Complete Job"?
Complete Job finishes and seals the whole job. End Work ends today's visit when you're not done — for example when you need parts or have to come back. Complete needs a connection; End Work works offline.
How do I fill in the Field Service Report (FSR)?
Open the job's Job Information tab and fill in the sections as you work. Everything autosaves. Only Work Done and Status after visit are required before you can complete the job.
How do I capture signatures (and what if the customer can't sign)?
During End Work or Complete, you sign first, then the customer signs. If the customer can't sign, tap Customer cannot sign and record a reason instead.
What happens when I work with no signal?
Most job actions and all your report edits are saved on your phone and sync automatically when you're back online. A few actions need a connection. If a synced action fails, you can review exactly which one and retry it.