How do I sign in to the customer portal?
What you'll do: Enter your email on the portal login page and we'll email you a 6-digit code. Type it in to sign in — no password needed. Access is by invitation from your service agency.
Before you start
You can only sign in if your service agency has invited you to their portal. There's no self-registration. If you were invited, you'll have received an email titled something like "{Agency} invited you to their service portal." Open the link in it, or go straight to the portal login page.
Steps
- On the login page, enter your email and tap Send OTP →. (Fine print confirms: 6-digit code · No password required and Access is by invitation only from your service agency.)
- Check your email for the 6-digit code and enter it. The boxes submit automatically once you type the sixth digit, or tap Verify →.
- If you're served by a single agency, you go straight to your Overview dashboard. If more than one agency uses BO360 for you, you'll pick which one first (see Switching between agencies).
Good to know
- The code comes by email, not SMS. Check your spam folder if it's slow.
- Codes are valid for about 10 minutes and can be used once. Use Resend code if needed.
- Your session lasts about 8 hours before you'll be asked to sign in again.
- If your portal suddenly logs you out and won't let back in, your agency may have removed your access — contact them.