My sign-in code didn't arrive by SMS
What you'll do: BusinessOps360 sends every one-time code by email, never by SMS. Check your email inbox (and spam folder), not your phone's messages.
The detail
One-time codes are used in two places:
- The BO360 Field Service mobile app (field engineers).
- The customer portal (both the website and the BO360 Portal app).
In both cases the 6-digit code is emailed to the address on your account. There is no text-message option anywhere in the product.
If the email hasn't arrived
- Check your spam/junk folder.
- Make sure you entered the correct email — the same one your workspace or agency has on file.
- Wait for the resend timer, then request a new code.
- Codes expire after about 10 minutes and can only be used once — always use the newest one.
- If you request codes too many times in a short window, further requests are paused for a while; wait, then try again.
If no code ever arrives, your email may not be registered — contact your workspace admin (staff) or your service agency (portal customers).