How do I sign in to the BO360 Field Service app?
What you'll do: Open the app, enter your Company ID (your workspace name, e.g. pulsetech) and your email, and tap continue. A 6-digit code is emailed to you — type it in to sign in. The app is only for field engineers.
Steps
- Launch the BO360 Field Service app. On the login screen, enter:
- Company ID — your workspace's short name (the part before
.businessops360.com), using lowercase letters, numbers and hyphens. - Email — your account email.
- Tap continue. The app emails you a 6-digit code.
- Enter the code (check your email inbox — the code is not sent by SMS). Tap Verify.
- You land on the Jobs tab. On your first sign-in you may be offered fingerprint/face unlock — this is optional and stays on your device.
Common messages
- "Company ID can only contain lowercase letters, numbers, and hyphens." — Fix the Company ID format and try again.
- "Access restricted — This app is for field engineers only. Please contact your administrator to check your account role." — This app only admits the Field Engineer role. If you're a coordinator, manager, or admin, use the web workspace instead. See Why does the mobile app say it's for field engineers only?
- "Invalid or expired code." — The code is wrong or too old. Tap Resend (there's a short cooldown) and enter the new one.
Good to know
- Your sign-in code arrives by email, never by text message.
- If your session expires while you're working, your saved work and any queued offline actions are kept on the device — just sign in again to continue.