How do I rate a completed visit?
What you'll do: Open the completed service request and use the rating card (website) or the Rate this visit button (app). Pick 1–5 stars, optionally add tags and a comment, and submit.
Steps
- Open a service request whose status is Completed.
- On the website, the rating card appears at the bottom of the request. On the app, tap Rate this visit.
- Choose 1–5 stars, optionally tap quick tags (like fast response, professional, issue resolved) and add a comment.
- Submit. The card is replaced with a thank-you message.
Good to know
- You can only rate a request that's Completed, and only once — there's no editing or withdrawing a rating afterwards.
- If you try to rate too early you'll see "You can rate a service request only after it is completed."
- If you've already rated it (for example from another device), you'll see "You have already rated this service request."