Why does the mobile app say it's for field engineers only?
What you'll do: The BO360 Field Service mobile app admits only users with the Field Engineer role. Sales, coordinator, manager, admin, and owner accounts are refused at sign-in — by design. Use the web workspace instead.
What you see
After entering a correct code, a blocking message appears:
Access restricted — This app is for field engineers only. Please contact your administrator to check your account role.
No session is created; you're not signed in.
Why
The mobile app is purpose-built for engineers working in the field (jobs, on-site reports, offline capture). Every other role does their work in the web workspace at yourslug.businessops360.com. This restriction is a deliberate security policy, not a fault.
What to do
- If you're a field engineer and still see this, your workspace admin may have set your account to a different role. Ask them to check that your role is Field Engineer.
- If you're any other role, sign in to the web workspace instead — see How do I sign in to my BusinessOps360 workspace?