Why is my service request flagged "Needs info"?
What you'll do: The request was created from an asset that's missing site details — a primary contact and/or a shipping address. Fill those in on the request and the flag clears by itself.
Where you see it
The Needs info badge appears on the Dispatch Board backlog cards (not on the service request list or detail). It's a display flag, not a status — the request's status stays whatever the jobs make it.
Hover the badge to see exactly what's missing:
- Missing primary contact
- Missing shipping address
- Missing contact and shipping address
Why it happens
These requests are usually the installation requests raised automatically when an invoice is issued. If the underlying asset's site snapshot was incomplete, the request comes in flagged so a coordinator can complete it before scheduling.
How to clear it
- Open the flagged request and choose Edit SR.
- Add the missing primary contact and/or shipping address.
- Save.
The system re-checks the site details on save and clears the flag automatically once they're complete. There's no separate "resolve" button.