Will I get updates on my request?
What you'll do: Track your request's status any time on your Service requests page in the portal. If you use the BO360 Portal Android app and allow notifications, you'll also get push alerts when an engineer is assigned, is on the way, and when the visit is completed. There are no email status updates.
How to stay informed
- In the portal (website or app): open Service requests and check the status. It reflects the latest progress each time you open it. This is the reliable way to see where your request stands.
- Push notifications (Android app only): if you've installed the BO360 Portal app and allowed notifications, you'll get a phone alert for three events — engineer assigned, engineer on the way, and request completed. Tapping the alert opens that request.
What to expect by email
Your agency will email you a Field Service Report (FSR) after a completed visit if they choose to send it — this is a manual step on their side, not automatic. Aside from that, the portal does not send automatic status-update emails. If you're using the website only (not the app), check your Service requests page for progress.